I did not receive my token via SMS what can I do?

I did not receive my token via SMS what can I do?

  1. Token is ALWAYS sent to you through SMS. But sometimes, due to network delay issues which is beyond our control and totally dependent on the TELCOS (Telecommunication companies) [or if your mobile number was switched off or unavailable at that particular moment the SMS was sent out or your number has been registered on DND (do not disturb)], you might not receive the SMS. You can also access your tokens by viewing your transaction receipt or clicking on the transaction history select the particular transaction to see your token. 

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    • FAQs

      How to login into my account I can’t load my token? What is a DisCo? Why did my meter reject the token? Can I load the token I purchased on another prepaid meter? I was debited for a failed transaction How long does it take before my token expires? ...

    • How long does it take before my token expires?

      Validity period for a token is 3 months. However, Meters with series 021, 01011 have to load the first token generated before loading another token. 

    • Why did my meter reject the token?

      This could happen as a result of the following reasons: The purchase was for the wrong meter number. Kindly confirm you are loading the token on the right meter. The meter has not yet been activated- An activation code will be required from the ...

    • I can’t load my token?

      Here is a standard process you can follow: Ensure there is power supply in your area; Confirm the phase you are on has power supply; Put off generators and inverters and change over to power supply; Key in the numbers you received as token and Click ...

    • Can I load the token I purchased on another prepaid meter?

      The token is generated and encrypted using the unique ID of the meter. This is to ensure that the token generated can only be used by the specific meter.