Why did my meter reject the token?
- This could happen as a result of the following reasons: The purchase was for the wrong meter number. Kindly confirm you are loading the token on the right meter. The meter has not yet been activated- An activation code will be required from the distribution company. There has been a change in your tariff index. Kindly contact our 24-hour support team on +234 807 277 0999 or send us an email at email@example.com.
Can I load the token I purchased on another prepaid meter?
The token is generated and encrypted using the unique ID of the meter. This is to ensure that the token generated can only be used by the specific meter.
My meter is dispensing fast.
All prepaid meter token is generated from one central server both for online payments and the vending office. There is no difference buying online. Please turn of all appliances when not in use as appliances left on standby can still draw about 20% ...
I bought for a wrong meter number.
A token is generated and encrypted using the unique ID of the prepaid meter number. This is to ensure that token generated can only be used by the specific meter number it was vended on. You can only load the token digits for the meter number you ...
I can’t load my token?
Here is a standard process you can follow: Ensure there is power supply in your area; Confirm the phase you are on has power supply; Put off generators and inverters and change over to power supply; Key in the numbers you received as token and Click ...
When I loaded the token, I got a response used but still don’t have power supply.
A token can only be utilized by a specific meter number. Used simply means, the token has already been loaded on the meter. Ensure there is power supply in your area; confirm the phase you are on has power supply. Put off generators and inverters and ...