Why did my meter reject the token?

Why did my meter reject the token?

  1. This could happen as a result of the following reasons: The purchase was for the wrong meter number. Kindly confirm you are loading the token on the right meter. The meter has not yet been activated- An activation code will be required from the distribution company. There has been a change in your tariff index. Kindly contact our 24-hour support team on +234 807 277 0999 or send us an email at support@myefactory.com. 

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