FAQs

FAQs

  1. How to login into my account
  2. I can’t load my token?
  3. What is a DisCo?
  4. Why did my meter reject the token?
  5. Can I load the token I purchased on another prepaid meter?
  6. I was debited for a failed transaction
  7. How long does it take before my token expires?
  8. When I loaded the token, I got a response used but still don’t have power supply.
  9. The number of units I got was lesser than expected.
  10. I bought for a wrong meter number.
  11. My meter is dispensing fast.
  12. I want to edit the name on my meter number.
  13. What do I do if my token is not generated after payment?
  14. I did not receive my token via SMS what can I do?
  15. What do I do if my token is not generated after payment?
  16. How do I contact efactory?
  17. Is efactory a registered company can o trust them with my money?
  18. How much do I pay for electricity?
  19. How do I get a pre-paid meter?
  20. How many electricity distribution companies are in Nigeria?
  21. Can I change the meter address for my meter?
  22. Does the app provide information on energy consumption in the home or business office, it does help users to keep track of their usage?
  23. Can I unsubscribe from electronic mail when I want?
  24. My meter suddenly went off why?
  25. What do I do when your prepaid meter is not working?
  26. Why is my prepaid token not working?
  27. Why is my prepaid meter blocked?
  28. Why is my prepaid meter showing red light?
  29. I misplaced my token; how do I recover it?
  30. Why is my meter on Tamper Mode?