Here is a standard process you can follow:
Ensure there is power supply in your area; Confirm the phase you are on has power supply; Put off generators and inverters and change over to power supply; Key in the numbers you received as token and Click on the “Enter” button it could be green or red.
Link errors- Insert new batteries in the space provided at the back of the keypad to power on the device. If the device does not come on, press 3 to power up the battery.
Step 1- Plug the keypads preferable to a wall socket used for your freezer or cooker (13Amps), and ensure the switch is on.
Step 2 -if you still have units on your meter, when there is power supply, plug the Keypad into a wall socket.
Step 3- Key in 5258 instead of the first four-meter digits followed by the consecutive meter digits while omitting the last digit of the meter. I.e. 01011607946 then becomes 5258160794. Then press Send (blue or red button as the case may be.
Step 4- Load the token over again after the above has been done.
Kindly contact our 24-hour support team on +234 807 277 0999 or send us an email at firstname.lastname@example.org for further assistance.
A token can only be utilized by a specific meter number. Used simply means, the token has already been loaded on the meter. Ensure there is power supply in your area; confirm the phase you are on has power supply. Put off generators and inverters and ...
This could happen as a result of the following reasons: The purchase was for the wrong meter number. Kindly confirm you are loading the token on the right meter. The meter has not yet been activated- An activation code will be required from the ...