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FAQs
How to login into my account I can’t load my token? What is a DisCo? Why did my meter reject the token? Can I load the token I purchased on another prepaid meter? I was debited for a failed transaction How long does it take before my token expires? ...
Can I load the token I purchased on another prepaid meter?
The token is generated and encrypted using the unique ID of the meter. This is to ensure that the token generated can only be used by the specific meter.
How long does it take before my token expires?
Validity period for a token is 3 months. However, Meters with series 021, 01011 have to load the first token generated before loading another token.
When I loaded the token, I got a response used but still don’t have power supply.
A token can only be utilized by a specific meter number. Used simply means, the token has already been loaded on the meter. Ensure there is power supply in your area; confirm the phase you are on has power supply. Put off generators and inverters and ...
Why is my prepaid token not working?
When your meter number is wrong, it becomes impossible to load tokens on the meter.