I can’t load my token?

I can’t load my token?

Here is a standard process you can follow: Ensure there is power supply in your area; Confirm the phase you are on has power supply; Put off generators and inverters and change over to power supply; Key in the numbers you received as token and Click on the “Enter” button it could be green or red. Link errors- Insert new batteries in the space provided at the back of the keypad to power on the device. If the device does not come on, press 3 to power up the battery. Step 1- Plug the keypads preferable to a wall socket used for your freezer or cooker (13Amps), and ensure the switch is on. Step 2 -if you still have units on your meter, when there is power supply, plug the Keypad into a wall socket. Step 3- Key in 5258 instead of the first four-meter digits followed by the consecutive meter digits while omitting the last digit of the meter. I.e. 01011607946 then becomes 5258160794. Then press Send (blue or red button as the case may be. Step 4- Load the token over again after the above has been done. Kindly contact our 24-hour support team on +234 807 277 0999 or send us an email at support@myefactory.com for further assistance.

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    • FAQs

      How to login into my account I can’t load my token? What is a DisCo? Why did my meter reject the token? Can I load the token I purchased on another prepaid meter? I was debited for a failed transaction How long does it take before my token expires? ...

    • Can I load the token I purchased on another prepaid meter?

      The token is generated and encrypted using the unique ID of the meter. This is to ensure that the token generated can only be used by the specific meter. 

    • How long does it take before my token expires?

      Validity period for a token is 3 months. However, Meters with series 021, 01011 have to load the first token generated before loading another token. 

    • When I loaded the token, I got a response used but still don’t have power supply.

      A token can only be utilized by a specific meter number. Used simply means, the token has already been loaded on the meter. Ensure there is power supply in your area; confirm the phase you are on has power supply. Put off generators and inverters and ...

    • Why is my prepaid token not working?

      When your meter number is wrong, it becomes impossible to load tokens on the meter.