Does the app provide information on energy consumption in the home or business office, it does help users to keep track of their usage?
- Details such as last vend amount, last vend date, last vend KW are displayed on your dashboard
How to login into my account I can’t load my token? What is a DisCo? Why did my meter reject the token? Can I load the token I purchased on another prepaid meter? I was debited for a failed transaction How long does it take before my token expires? ...
My meter is dispensing fast.
All prepaid meter token is generated from one central server both for online payments and the vending office. There is no difference buying online. Please turn of all appliances when not in use as appliances left on standby can still draw about 20% ...
Can I download the efactory app?
The efactory mobile app is still in development when it is ready you can download on the app store and the play store, you can use the web app for payment transaction
I want to edit the name on my meter number.
The name and address displayed is same one registered on the distribution company’s system. Kindly visit the nearest electricity distribution company office to edit this information on your meter.
How do I get a pre-paid meter?
It couldn't be simpler to get a smart meter. You can book your free installation through your eFactory app. If you've got any questions, speak to one of our expert advisers in our online chat. All you need to do is: Answer a couple of quick ...