How do I get a pre-paid meter?

How do I get a pre-paid meter?

  1. It couldn't be simpler to get a smart meter. You can book your free installation through your eFactory app. If you've got any questions, speak to one of our expert advisers in our online chat. 
  2. All you need to do is: 
  3. Answer a couple of quick questions about your home and current meter set-up - so we can be sure our engineers have everything they need 
  4. Choose a convenient time and date the installation - you can pick a 4-hour slot from 8am to 6pm including Saturdays. 
  5. Our engineer will visit your home to install your meter​

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      You should get a technician to check it. 

    • FAQs

      How to login into my account I can’t load my token? What is a DisCo? Why did my meter reject the token? Can I load the token I purchased on another prepaid meter? I was debited for a failed transaction How long does it take before my token expires? ...

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      Tamper mode is a situation where the prepaid meter is on yet unable to supply current/power to the customer’s premises. This might be caused by the following reasons: Wrong connections.  Worn out wires.  Attempting to hack the meter  Faulty meter  ...