How do I get a pre-paid meter?
- It couldn't be simpler to get a smart meter. You can book your free installation through your eFactory app. If you've got any questions, speak to one of our expert advisers in our online chat.
- All you need to do is:
- Answer a couple of quick questions about your home and current meter set-up - so we can be sure our engineers have everything they need
- Choose a convenient time and date the installation - you can pick a 4-hour slot from 8am to 6pm including Saturdays.
- Our engineer will visit your home to install your meter
Why is my prepaid meter blocked?
It happens occasionally that a pre-paid electricity meter is “Blocked by Credit Control” due to arrears Rates or the Account Payment was made after the due date.
My meter suddenly went off why?
You should get a technician to check it.
My meter is dispensing fast.
All prepaid meter token is generated from one central server both for online payments and the vending office. There is no difference buying online. Please turn of all appliances when not in use as appliances left on standby can still draw about 20% ...
Why is my meter on Tamper Mode?
Tamper mode is a situation where the prepaid meter is on yet unable to supply current/power to the customer’s premises. This might be caused by the following reasons: Wrong connections. Worn out wires. Attempting to hack the meter Faulty meter ...
Why did my meter reject the token?
This could happen as a result of the following reasons: The purchase was for the wrong meter number. Kindly confirm you are loading the token on the right meter. The meter has not yet been activated- An activation code will be required from the ...