Why is my meter on Tamper Mode?

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• My meter is dispensing fast.

  All prepaid meter token is generated from one central server both for online payments and the vending office. There is no difference buying online. Please turn of all appliances when not in use as appliances left on standby can still draw about 20% ...

• Why did my meter reject the token?

  This could happen as a result of the following reasons: The purchase was for the wrong meter number. Kindly confirm you are loading the token on the right meter. The meter has not yet been activated- An activation code will be required from the ...

• I bought for a wrong meter number.

  A token is generated and encrypted using the unique ID of the prepaid meter number. This is to ensure that token generated can only be used by the specific meter number it was vended on. You can only load the token digits for the meter number you ...

• Why is my prepaid meter blocked?

  It happens occasionally that a pre-paid electricity meter is “Blocked by Credit Control” due to arrears Rates or the Account Payment was made after the due date. 

• When I loaded the token, I got a response used but still don’t have power supply.

  A token can only be utilized by a specific meter number. Used simply means, the token has already been loaded on the meter. Ensure there is power supply in your area; confirm the phase you are on has power supply. Put off generators and inverters and ...