When I loaded the token, I got a response used but still don’t have power supply.

When I loaded the token, I got a response used but still don’t have power supply.

  1. A token can only be utilized by a specific meter number. Used simply means, the token has already been loaded on the meter. Ensure there is power supply in your area; confirm the phase you are on has power supply. Put off generators and inverters and do a change over to confirm power supply. This could also be as a result of technical Fault or loss of phase and Meter entering tamper mode. Kindly contact our 24-hour support team on +234 807 277 0999 or send us an email at support@myefactory.com for further assistance. 

    • Related Articles

    • I can’t load my token?

      Here is a standard process you can follow: Ensure there is power supply in your area; Confirm the phase you are on has power supply; Put off generators and inverters and change over to power supply; Key in the numbers you received as token and Click ...

    • FAQs

      How to login into my account I can’t load my token? What is a DisCo? Why did my meter reject the token? Can I load the token I purchased on another prepaid meter? I was debited for a failed transaction How long does it take before my token expires? ...

    • Can I load the token I purchased on another prepaid meter?

      The token is generated and encrypted using the unique ID of the meter. This is to ensure that the token generated can only be used by the specific meter. 

    • The number of units I got was lesser than expected.

      There is a possibility a debt has been migrated on your meter, kindly check your token details for any debt deductions. If the previous payment was inclusive of free units. Kindly check your token details. It could also mean your tariff plan index ...

    • How long does it take before my token expires?

      Validity period for a token is 3 months. However, Meters with series 021, 01011 have to load the first token generated before loading another token.