What do I do when your prepaid meter is not working?

What do I do when your prepaid meter is not working?

  1. Unplug the keypad and plug it into a different power outlet socket that is closer to the main distribution board. 
  2. Unplug all the appliances near the keypad. 
  3. Systematically disconnect other household appliances that are plugged in and switch on and see if any one of them is causing the problem (eg DSTV etc).  
  4. Check that light lamps are switched off. 
  5. Should the problem continue log a call with the services call centre on ​

    • Related Articles

    • Why is my prepaid token not working?

      When your meter number is wrong, it becomes impossible to load tokens on the meter. 

    • FAQs

      How to login into my account I can’t load my token? What is a DisCo? Why did my meter reject the token? Can I load the token I purchased on another prepaid meter? I was debited for a failed transaction How long does it take before my token expires? ...

    • Why is my prepaid meter blocked?

      It happens occasionally that a pre-paid electricity meter is “Blocked by Credit Control” due to arrears Rates or the Account Payment was made after the due date. 

    • Why is my prepaid meter showing red light?

      It's completely normal for there to be a flashing red light on your meter. In fact, the light shows that energy is being used – and sometimes it will flash faster if there is more energy being used. 

    • Can I load the token I purchased on another prepaid meter?

      The token is generated and encrypted using the unique ID of the meter. This is to ensure that the token generated can only be used by the specific meter.