What do I do when your prepaid meter is not working?

What do I do when your prepaid meter is not working?

  1. Unplug the keypad and plug it into a different power outlet socket that is closer to the main distribution board. 
  2. Unplug all the appliances near the keypad. 
  3. Systematically disconnect other household appliances that are plugged in and switch on and see if any one of them is causing the problem (eg DSTV etc).  
  4. Check that light lamps are switched off. 
  5. Should the problem continue log a call with the services call centre on ​

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