What do I do if my token is not generated after payment?

What do I do if my token is not generated after payment?

  1. Kindly contact our 24-hour support team at +234 807 277 0999 or send us an email at support@myefactory.com. 

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    • How long does it take before my token expires?

      Validity period for a token is 3 months. However, Meters with series 021, 01011 have to load the first token generated before loading another token. 
    • Can I load the token I purchased on another prepaid meter?

      The token is generated and encrypted using the unique ID of the meter. This is to ensure that the token generated can only be used by the specific meter. 
    • Why did my meter reject the token?

      This could happen as a result of the following reasons: The purchase was for the wrong meter number. Kindly confirm you are loading the token on the right meter. The meter has not yet been activated- An activation code will be required from the ...
    • I can’t load my token?

      Here is a standard process you can follow: Ensure there is power supply in your area; Confirm the phase you are on has power supply; Put off generators and inverters and change over to power supply; Key in the numbers you received as token and Click ...
    • I misplaced my token; how do I recover it?

      if you had made an online payment, simply visit the online portal you used in transacting/ making the payments and reprint.  If you had made the payment through a vendor, visit the vendor with your meter number and he/she would assist you from ...