The number of units I got was lesser than expected.
- There is a possibility a debt has been migrated on your meter, kindly check your token details for any debt deductions. If the previous payment was inclusive of free units. Kindly check your token details. It could also mean your tariff plan index has been changed.
How to login into my account I can’t load my token? What is a DisCo? Why did my meter reject the token? Can I load the token I purchased on another prepaid meter? I was debited for a failed transaction How long does it take before my token expires? ...
I bought for a wrong meter number.
A token is generated and encrypted using the unique ID of the prepaid meter number. This is to ensure that token generated can only be used by the specific meter number it was vended on. You can only load the token digits for the meter number you ...
When I loaded the token, I got a response used but still don’t have power supply.
A token can only be utilized by a specific meter number. Used simply means, the token has already been loaded on the meter. Ensure there is power supply in your area; confirm the phase you are on has power supply. Put off generators and inverters and ...
I want to edit the name on my meter number.
The name and address displayed is same one registered on the distribution company’s system. Kindly visit the nearest electricity distribution company office to edit this information on your meter.
Why is my prepaid token not working?
When your meter number is wrong, it becomes impossible to load tokens on the meter.