I was debited for a failed transaction
- Usually, you will receive a reversal from your bank within 24 hours. Kindly contact our 24-hour support team on +234 807 277 0999 or send us an email at firstname.lastname@example.org if you don’t.
How to login into my account I can’t load my token? What is a DisCo? Why did my meter reject the token? Can I load the token I purchased on another prepaid meter? I was debited for a failed transaction How long does it take before my token expires? ...
I did not receive my token via SMS what can I do?
Token is ALWAYS sent to you through SMS. But sometimes, due to network delay issues which is beyond our control and totally dependent on the TELCOS (Telecommunication companies) [or if your mobile number was switched off or unavailable at that ...
Can I download the efactory app?
The efactory mobile app is still in development when it is ready you can download on the app store and the play store, you can use the web app for payment transaction