I bought for a wrong meter number.

I bought for a wrong meter number.

  1. A token is generated and encrypted using the unique ID of the prepaid meter number. This is to ensure that token generated can only be used by the specific meter number it was vended on. You can only load the token digits for the meter number you purchased for. Hence, please confirm your meter number before going ahead to vend. Kindly contact our 24-hour support team on +234 807 277 0999 or send us an email at support@myefactory.com. for resolution of this issue. 

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    • FAQs

      How to login into my account I can’t load my token? What is a DisCo? Why did my meter reject the token? Can I load the token I purchased on another prepaid meter? I was debited for a failed transaction How long does it take before my token expires? ...