Popular Articles
How do I get a pre-paid meter?
It couldn't be simpler to get a smart meter. You can book your free installation through your eFactory app. If you've got any questions, speak to one of our expert advisers in our online chat. All you need to do is: Answer a couple of quick ...
Why is my meter on Tamper Mode?
Tamper mode is a situation where the prepaid meter is on yet unable to supply current/power to the customer’s premises. This might be caused by the following reasons: Wrong connections. Worn out wires. Attempting to hack the meter Faulty meter ...
FAQs
How to login into my account I can’t load my token? What is a DisCo? Why did my meter reject the token? Can I load the token I purchased on another prepaid meter? I was debited for a failed transaction How long does it take before my token expires? ...
How to login into my account?
Go to www.myefactory.com Enter your registered mobile number and password, then click on ‘login’. If you had used a device to purchase electricity at least once, your login details would have been saved and you won’t be required to login.
I can’t load my token?
Here is a standard process you can follow: Ensure there is power supply in your area; Confirm the phase you are on has power supply; Put off generators and inverters and change over to power supply; Key in the numbers you received as token and Click ...